The information below features services offered to the inmates of the Douglas County Jail.
For more information about each service listed below, please call phone numbers provided or visit website links.
Website – www.cashbondonline.com
Phone – 1-888-726-6301
Jail Division and/or Medical Department Concerns or Inquiries
If you have a concern or inquiry dealing with the Douglas County Jail or the Medical Department, please contact 1st Lt. Len Deese using the form below, or by phone at the number listed below.
You will be contacted by a supervisor to ensure that your complaint is addressed and handled properly. Following the initial contact, 1st Lt. Hayes will contact you to follow up on your complaint. In the event that you feel your issue has not been handled to your satisfaction, you may contact Captain Len Deese, Operations Manager or Major Duane Whisenhunt, Jail Administrator.
1st. Lt. Keith Hayes
Capt. Len Deese
Inmate Mail Policy
Inmate Mail – For security purposes, the Douglas County Jail limits most correspondences, to or from inmates, to postcards. For complete details, download the PDF file containing the new policy.
Questions regarding inmate mail policies can be directed to Deputy Echols at 770-920-4974.
For information regarding purchases, deposits, or how our commissary service works, you may contact the Legacy Commissary Services representative, Monday thru Friday at 770-920-4972 between 8:00am – 5:00pm.
Trust & Commissary
With trust and commissary funds, your loved one or friend will have money to shop at the facility commissary where they can purchase snacks, toiletries and clothing such as socks and underwear. If you are paying with a credit card, www.gettingout.com is the fastest and most convenient way to deposit funds for an inmate. You can also make deposits over the phone by calling Telmate toll-free at 1-866-516-0115. Telmate’s US-based bi-lingual customer service representatives are available 24/7. The Douglas County Sheriff’s Office will accept only money orders mailed through the US Postal Service.
Trust & Commissary FAQs
How do I order gift packs?
*** This is for gift packs ONLY! ***
- Click the “Gift Packs” button on the right side of the page
- Change the “State” to “GA”
- Change the “Facility” to “Douglas County Jail”
- Input the recipient’s last name or ID number
- Click “Search”
When will my Trust & Commissary deposit be available to use?
Commissary deposits can take up to 72 hours to post. Friends & Family and Inmate Account deposits are available immediately.
What accounts can I transfer from/to?
As a customer, you’re able to transfer funds from your phone number to either another phone number, or to the Inmate’s Communication Account (inmate’s personal account). Additionally, these transfer rules apply:
- Transfers from the Inmate Communication Account to a phone number are not allowed.
- Transfers from a Friends & Family Communication Account to an inmate’s Trust & Commissary Account are not allowed.
- Transfers from an inmate’s Trust & Commissary Account are available to the Inmate Communication Account only.
How will an inmate know that they have funds available?
An automated voicemail message is sent to an inmate each time funds are deposited to an account.
Douglas County Jail’s inmate phone system is provided by Telmate/GTL, through their GettingOut system. Only inmates may initiate phone calls. If you wish to contact an inmate, your options are to call and leave the inmate a voicemail (up to 3 minutes), send a secure message on GettingOut, utilize the postal service in accordance with the Douglas County Jail inmate mail policy, or visit the inmate during official visitation hours.
To call you, an inmate simply dials your phone number. When receiving a call, you’ll first hear an announcement from an automated operator: “You are receiving a call from [inmate name], an inmate at Douglas County Jail. Press one (1) to accept.”
If the inmate has no funds in his account, and is calling you for the first time, the call will be free for a brief period of time (often less than a minute). This is to allow the inmate to inform you of where he or she is, and to explain how calls work from this facility. After this short call, the inmate will be placed on hold and you will be presented the opportunity to:
- Pay (via credit card) to continue the current call.
- Deposit funds for the inmate to continue your call and, if there is money remaining, the inmate may use the funds to make future calls to any number.
- Deposit funds to your own phone number to continue your call and, if there is money remaining, the inmate may use the funds to call your number in the future, but the funds will not be available for calling other numbers.
You may also deposit funds:
Via the Web
Make deposits via the Web, from Telmate’s Web site at pay.gettingout.com.
Over the Phone
Make deposits over the phone by calling Telmate toll-free at 1-866-516-0115. Telmate’s US-based bi-lingual customer service representatives are available 24/7.
At a Lobby Kiosk
Make cash or credit card deposits from a Telmate deposit kiosk. A Telmate kiosk is located in the lobby of this facility.
If you wish to leave a message for an inmate, you may call 1-866-516-0115 and leave them a voicemail (up to 3 minutes for $1.25).
Block Future Calls
If you do not wish to receive calls from inmates, you may call 1-866-516-0115 (from a phone attached to the number that you wish to have blocked). A live operator will help prevent inmates from being able to call the number in the future.
GettingOut’s “restricted” internal email system is a contained area where you can send private messages to your loved one or friend.
You must be logged into your GO (GettingOut) account to send and receive internal emails. The inmate receives internal emails the next time they log in to the system.
Note: All messages must be approved by the facility before they can be posted.
Here’s a few things to keep in mind about sending messages:
- If you don’t hear back from the inmate right away, it’s because every message has to be approved before you get a response.
- Check the horn notification icon in top right-hand corner to see if the message is pending for approval.
- Make sure that when you send your message, you get the pop-up that says, “Your message has been sent,” and shows how much you’ve been charged. If you don’t get this pop-up, make sure you have enough funds on your account.
- You can also click the horn icon if it turns orange to review any error messages.
How do I send a private message to an inmate?
- Log in to your GettingOut account
- Select the “Message” tab
- Click on “Send new message”
How long can my message be?
Messages can be up to 300 characters long, including punctuation. There’s a helpful character countdown feature at the bottom of your drafted message.
Where do I find the message an inmate says they sent me?
Log in to your GettingOut account and look under the “Message” or “News” tab.
In an effort to maintain a family friendly atmosphere, we ask that you familiarize yourself with and follow the dress code when coming to visitation. Anyone violating the dress code will be asked to correct the problem or leave. Repeated violations will result in loss of visitation privileges. Your cooperation is appreciated and will ensure that your visit is not delayed.
- No low cut shirts
- No short-shorts (shorts should extend past the fingertips when arms are extended by your side)
- No spandex or form fitting clothing
- Pants should be worn at the waist
- No clothing with obscene or vulgar images or writing
In order to visit inmates at the Douglas County Jail, you MUST REGISTER ONLINE 24 hours in advance of when you would like to visit. Visitations are scheduled for no later than 7:40 pm.
We no longer permit visits without an online registration.
Log on to the visitation site to register. If you have not completed online registration you will not be permitted a visit.
Additionally, we have two telephone numbers for contacting Visitation:
678-486-1273 and 770-920-4917.
Video Visitation – A New Way to Visit
The Douglas County Jail is pleased to announce that there is a new way for friends and family to visit a loved one at our facility. Starting now, visitors can use their computer to visit from the comfort of their own home or office. If you are having issues with the new visitation website, please call 770-920-4917 Mon-Fri between 8:00am – 5:00pm.
Attorney Virtual Visitation
The Douglas County Sheriff’s Office is now offering online visits for attorneys. Any attorney that wishes to visit a client virtually, must first register online. They will then need to fill out the following information and one of our Visitation officers will contact them once that information has been received.
In person professional visits are only scheduled from 8:00am – 5:00pm until further notice.
What information should I bring with me, when posting a property bond?
The deed to your home, your tax statement indicating that your taxes have been paid and are current as well as providing the accessed fair market value of your home, and your last mortgage statement showing the amount owed on the home. **Please note that statements printed off of the internet will NOT be accepted.**
Where are bond hearings held and at what time?
They are held on the third floor of the Douglas County Courthouse (Courtroom #2) at 8700 Hospital Dr. Douglasville, GA 30134. Bond hearings begin at 9:00 a.m. on Monday, Wednesday, and Friday and at 8:30 on Tuesday and Thursday.
Can I pay off a ticket?
The Sheriff’s Office does not accept payments for citations. Please contact the Douglas County State Court Clerks Office at 770-489-5232.
How can I prove that an inmate was incarcerated during a certain period of time?
The form you will need is called a Proof of Incarceration. You may request this form in person at the Douglas County Sheriff’s Office Records Division.
How can I find out when an inmate will be transported to another facility?
For the safety of the transporting officer(s), we do not disclose information about inmate transports.
Can an inmate who has been charged with violation their probation make bond?
Probation violations do not have a bond. The inmate’s probation officer will meet with them to discuss the violation. If they can come to an agreement, the paperwork will be completed and the inmate will be advised of the sanctions. If they cannot come to an agreements, the violation will be presented to a judge, who then makes a determination on what is appropriate.