Jail Information
**The information below features services offered to the inmates of the Douglas County Jail.
For more information about each service listed below, please call phone numbers provided or visit website links.
INMATE POLICIES AND PROCEDURES//
new Inmate Mail Policy
FACILITY NOTICE: INMATE MAIL IS GOING DIGITAL
Effective 08/15/2025, our inmate mail is going digital. The address that friends and family use when sending personal mail inmates will change. All personal mail sent after August 15th will need to be sent to the new address. Mail sent to the Douglas County Jail on or after August 15th will be returned to the sender.
**LEGAL MAIL AND BOOKS SHOULD NOT BE SENT TO THE NEW ADDRESS. WE WILL CONTINUE TO RECEIVE THOSE ITEMS AT THE DOUGLAS COUNTY JAIL.
Mail received at the receiving facility will be scanned and delivered electronically to the inmate, which they can access on their assigned tablet. There is no cost to the inmate to access or read the mail.
FAQs
What is the new mailing address?
a. Any mail received on, or after August 15th, should be sent to the following address:
Douglas County, GA
Inmate Name, Booking #
P.O. Box 247
Phoenix, MD 21131
b. All mail must include the sender’s full name and a physical address, clearly written in the top left corner of the envelope. Failure to properly complete the required information may result in delays, or the mail being rejected.
Where should legal mail be sent?
a. We will continue to receive legal mail at the Douglas County Jail, so that it can be delivered directly to the inmate.
b. Legal mail should be addressed as follows:
Inmate’s Name
Douglas County Jail
Unit #_____
8472 Earl D. Lee Blvd.
Douglasville, GA 30134
How can I send an inmate a book or magazine?
a. Books/magazines must be sent directly from the publisher or a bookstore, with a verifiable return address.
b. Books must be bound with a soft cover - hardbound books are not allowed.
c. Inmates cannot receive more than three (3) books and/or magazines in a thirty (30) day period.
d. Orders must be addressed as follows:
Inmate’s Name
Douglas County Jail
Unit #_____
8472 Earl D. Lee Blvd.
Douglasville, GA 30134
e. The package/product must not violate United States Postal Regulations, Georgia law, or promote behavior that is prejudicial to an inmate’s good conduct.
f. The packaging must not be misrepresentative of the contents.
Which address should I use when sending a check or money order?
a. For checks and money orders, please use the following address:
Inmate’s Name
Douglas County Jail
Unit #_____
8472 Earl D. Lee Blvd.
Douglasville, GA 30134
Questions regarding inmate mail policies can be directed to Deputy Gentry at 770-920-4974.
Commissary Services
For information regarding purchases, deposits, or how our commissary service works, you may contact the Legacy Commissary Services representative, Monday thru Friday at 770-920-4972 between 8:00am – 5:00pm.
Trust & Commissary
With trust and commissary funds, your loved one or friend will have money to shop at the facility commissary where they can purchase snacks, toiletries and clothing such as socks and underwear. If you are paying with a credit card, www.gettingout.com is the fastest and most convenient way to deposit funds for an inmate. You can also make deposits over the phone by calling Telmate toll-free at 1-866-516-0115. Telmate’s US-based bi-lingual customer service representatives are available 24/7. The Douglas County Sheriff’s Office will accept only money orders mailed through the US Postal Service.
commissary gift packs
**INSTRUCTIONS FOR GIFT PACKS ONLY**
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Click the "Order Commissary" button above
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Change the “State” to “GA”
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Change the “Facility” to “Douglas County Jail”
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Input the recipient’s last name or ID number
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Click “Search”
DEPOSIT MONEY TO INMATE'S ACCOUNT
When will my Trust & Commissary deposit be available to use?
Commissary deposits can take up to 72 hours to post. Friends & Family and Inmate Account deposits are available immediately.
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The limit for inmates on Monday store is $ 75.00 for food and beverage.
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The hygiene and clothing limit is $55.00 so total for Monday it is $130.00.
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The limit for gift packs from JailATM.com is $40.00 which is delivered on Monday as well.
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These orders have to be in by Thursday to receive them on Monday.
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Thursday store is ONLY soup, snack, and, hygiene packs for the inmates to receive those items they have to be in by Tuesday.
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Inmates can only receive ONE GIFT PACK PER WEEK.
What accounts can I transfer from?
As a customer, you’re able to transfer funds from your phone number to either another phone number, or to the Inmate’s Communication Account (inmate’s personal account). Additionally, these transfer rules apply:
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Transfers from the Inmate Communication Account to a phone number are not allowed.
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Transfers from a Friends & Family Communication Account to an inmate’s Trust & Commissary Account are not allowed.
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Transfers from an inmate’s Trust & Commissary Account are available to the Inmate Communication Account only.
How will an inmate know that they have funds available?
An automated voicemail message is sent to an inmate each time funds are deposited to an account.
Phone Services
Douglas County Jail’s inmate phone system is provided by Telmate/GTL, through their GettingOut system. Only inmates may initiate phone calls. If you wish to contact an inmate, your options are to call and leave the inmate a voicemail (up to 3 minutes), send a secure message on GettingOut , utilize the postal service in accordance with the Douglas County Jail inmate mail policy, or visit the inmate during official visitation hours.
Phone Calls
To call you, an inmate simply dials your phone number. When receiving a call, you’ll first hear an announcement from an automated operator: “You are receiving a call from [inmate name], an inmate at Douglas County Jail. Press one (1) to accept.”
If the inmate has no funds in his account, and is calling you for the first time, the call will be free for a brief period of time (often less than a minute). This is to allow the inmate to inform you of where he or she is, and to explain how calls work from this facility. After this short call, the inmate will be placed on hold and you will be presented the opportunity to:
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Pay (via credit card) to continue the current call.
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Deposit funds for the inmate to continue your call and, if there is money remaining, the inmate may use the funds to make future calls to any number.
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Deposit funds to your own phone number to continue your call and, if there is money remaining, the inmate may use the funds to call your number in the future, but the funds will not be available for calling other numbers.
You may also deposit funds:
Via The Web
Make deposits via the web, from Telmate's website at Pay.GettingOut.com
Over the Phone
Make deposits over the phone by calling Telmate's toll-free at 1-866-516-0115. Telmate's US-based bi-lingual customer service representatives are available 24/7.
Over the Phone
Make deposits over the phone by calling Telmate's toll-free at 1-866-516-0115. Telmate's US-based bi-lingual customer service representatives are available 24/7.
Voicemail
If you wish to leave a message for an inmate, you may call 1-866-516-0115 and leave them a voicemail (up to 3 minutes for $1.25).
Block Future Calls
If you do not wish to receive calls from inmates, you may call 1-866-516-0115 (from a phone attached to the number that you wish to have blocked). A live operator will help prevent inmates from being able to call the number in the future.
Inmate Messages
GettingOut’s “restricted” internal email system is a contained area where you can send private messages to your loved one or friend.
You must be logged into your GO (GettingOut) account to send and receive internal emails. The inmate receives internal emails the next time they log in to the system.
Note: All messages must be approved by the facility before they can be posted.
Here’s a few things to keep in mind about sending messages:
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If you don’t hear back from the inmate right away, it’s because every message has to be approved before you get a response.
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Check the horn notification icon in top right-hand corner to see if the message is pending for approval.
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Make sure that when you send your message, you get the pop-up that says, “Your message has been sent,” and shows how much you’ve been charged. If you don’t get this pop-up, make sure you have enough funds on your account.
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You can also click the horn icon if it turns orange to review any error messages.
Messages FAQs
How do I send a private message to an inmate?
- Log in to your GettingOut account
- Select the “Message” tab
- Click on “Send new message”
How long can my message be?
Messages can be up to 300 characters long, including punctuation. There’s a helpful character countdown feature at the bottom of your drafted message.
Where do I find the message an inmate says they sent me?
Log in to your GettingOut account and look under the “Message” or “News” tab.
Visitation Rules
Dress Code
In an effort to maintain a family friendly atmosphere, we ask that you familiarize yourself with and follow the dress code when coming to visitation. Anyone violating the dress code will be asked to correct the problem or leave. Repeated violations will result in loss of visitation privileges. Your cooperation is appreciated and will ensure that your visit is not delayed.
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No low cut shirts
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No short-shorts (shorts should extend past the fingertips when arms are extended by your side)
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No spandex or form fitting clothing
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Pants should be worn at the waist
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No clothing with obscene or vulgar images or writing
In order to visit inmates at the Douglas County Jail, you MUST REGISTER ONLINE 24 hours in advance of when you would like to visit. Visitations are scheduled for no later than 7:40 pm.
We no longer permit visits without an online registration.
Additionally, we have two telephone numbers for contacting Visitation:
678-486-1273 and 770-920-4917.
Friends and Family Visitation
The Douglas County Jail is pleased to announce that there is a new way for friends and family to visit a loved one at our facility. Visitors can use their computer to visit from the comfort of their own home or office. Friends and family can also visit in person at our facility.
If you are having issues with the new visitation website, please call 770-920-4917 Mon-Fri between 8:00am – 5:00pm.
Onsite and Professional Visits
The Douglas County Sheriff’s Office is now offering online visits for attorneys, medical, clergy, etc. Any attorney that wishes to visit a client either virtually or in person, must first register online. They will then need to fill out the following information and one of our Visitation officers will contact them once that information has been received. Proof of Bar License is required for attorney visits.
In person professional visits are only scheduled from 8:00am – 5:00pm until further notice.
Jail FAQ
What information should I bring with me, when posting a property bond?
The deed to your home, your tax statement indicating that your taxes have been paid and are current as well as providing the accessed fair market value of your home, and your last mortgage statement showing the amount owed on the home. **Please note that statements printed off of the internet will NOT be accepted.**
Where are bond hearings held and at what time?
Can I pay off a ticket?
How can I prove that an inmate was incarcerated during a certain period of time?
How can I find out when an inmate will be transported to another facility?
For the safety of the transporting officer(s), we do not disclose information about inmate transports.
Can an inmate who has been charged with violation their probation make bond?
While incarcerated in the Douglas County Jail, I completed Reintigration training through ViaPath. How can I get a copy of the certificates that I earned?
BONDING COMPANIES
COMMON LINKS
JAIL CONCERN OR INQUIRY
You will be contacted by a supervisor to ensure that your complaint is addressed and handled properly. Following the initial contact, Capt. Len Deese or 1st Lt. Keith Hayes will contact you to follow up on your complaint.
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