REACT Team Douglas County Sheriff's Office

Jail Information

The information below features services offered to the inmates of the Douglas County Jail.

For more information about each service listed below, please call phone numbers provided or visit website links.

Website -
Phone - 1-888-726-6301

Bonding Companies

A-1 Bonding: 770-949-1580
AAA Bonding: 770-920-2600
Best Bonding: 770-942-2000
Free at Last Bail Bonds: 770-942-2633

Jail Division or Medical Department Complaints

If you have a complaint dealing with the Douglas County Jail or the Medical Department, please contact Lt. Len Deese.
You will need to provide the following information.

  • Name (first and last)
  • Contact Phone
  • Best time to contact you
  • Complaint
    • Date of occurence
    • Nature of complaint

You will be contacted by a supervisor to ensure that your complaint is addressed and handled properly. Following the initial contact, Lt. Deese will contact you to follow up on your complaint. In the event that you feel your issue has not been handled to your satisfaction, you may contact Captain Tavarreus Pounds, Operations Manager or Major Duane Whisenhunt, Jail Administrator.

Capt. Tavarreus Pounds

First Lt. Len Deese

New Inmate Mail Policy

Inmate Mail - As of May 1st, 2011, the Douglas County Jail will implement a new policy regarding inmate mail. Like many other jails across the country, we will be limiting any correspondence to or from inmates to postcards. For complete details, click here to download the PDF file containing the new policy.

Questions regarding inmate mail policies can be directed to Deputy Hall at 678-486-1261.

Commissary Services

You may contact at the Douglas County Sheriff's Office Monday thru Friday at 770-920-4972 regarding purchases, deposits or other related information. Gift packs are also available for order online.

Trust & Commissary

With trust and commissary funds, your loved one or friend will have money to shop at the facility commissary where they can purchase snacks, toiletries and clothing such as socks and underwear. If you are paying with a credit card, is the fastest and most convenient way to deposit funds for an inmate. You can also make deposits over the phone by calling Telmate toll-free at 1-866-516-0115. Telmate's US-based bi-lingual customer service representatives are available 24/7. The Douglas County Sheriff's Office will accept only money orders mailed through the US Postal Service.

Trust & Commissary FAQs

When will my Trust & Commissary deposit be available to use?

Commissary deposits can take up to 72 hours to post. Friends & Family and Inmate Account deposits are available immediately.

What accounts can I transfer from/to?

As a customer, you're able to transfer funds from your phone number to either another phone number, or to the Inmate's Communication Account (inmate's personal account). Additionally, these transfer rules apply:

  • Transfers from the Inmate Communication Account to a phone number are not allowed.
  • Transfers from a Friends & Family Communication Account to an inmate's Trust & Commissary Account are not allowed.
  • Transfers from an inmate's Trust & Commissary Account are available to the Inmate Communication Account only.

How will an inmate know that they have funds available?

An automated voicemail message is sent to an inmate each time funds are deposited to an account.

Phone Services

Douglas County Jail's inmate phone system is provided by Telmate, through their GettingOut system. Only inmates may initiate phone calls. If you wish to contact an inmate, your options are to call and leave the inmate a voicemail (up to 3 minutes), send a secure message on GettingOut, utilize the postal service in accordance with the Douglas County Jail inmate mail policy, or visit the inmate during official visitation hours.

Phone Calls

To call you, an inmate simply dials your phone number. When receiving a call, you'll first hear an announcement from an automated operator: "You are receiving a call from [inmate name], an inmate at Douglas County Jail. Press one (1) to accept."

If the inmate has no funds in his account, and is calling you for the first time, the call will be free for a brief period of time (often less than a minute). This is to allow the inmate to inform you of where he or she is, and to explain how calls work from this facility. After this short call, the inmate will be placed on hold and you will be presented the opportunity to:

  • Pay (via credit card) to continue the current call.
  • Deposit funds for the inmate to continue your call and, if there is money remaining, the inmate may use the funds to make future calls to any number.
  • Deposit funds to your own phone number to continue your call and, if there is money remaining, the inmate may use the funds to call your number in the future, but the funds will not be available for calling other numbers.

You may also deposit funds:

Via the Web
Make deposits via the Web, from Telmate's Web site at
Over the Phone
Make deposits over the phone by calling Telmate toll-free at 1-866-516-0115. Telmate's US-based bi-lingual customer service representatives are available 24/7.
At a Lobby Kiosk
Make cash or credit card deposits from a Telmate deposit kiosk. A Telmate kiosk is located in the lobby of this facility.


If you wish to leave a voicemail for an inmate, you can call 1-866-516-0115 and leave them a voicemail (up to 3 minutes for $1.25).

Block Future Calls

If you do not wish to receive calls from inmates, you may call 1-866-516-0115 (from a phone attached to the number that you wish to have blocked). A live operator will help prevent inmates from being able to call the number in the future.

Inmate Messages

GettingOut's "restricted" internal email system is a contained area where you can send private messages to your loved one or friend.

You must be logged into your GO (GettingOut) account to send and receive internal emails. The inmate receives internal emails the next time they log in to the system.

Note: All messages must be approved by the facility before they can be posted.

Here's a few things to keep in mind about sending messages:

  • If you don't hear back from the inmate right away it's because every message has to be approved before you get a response.
  • Check the horn notification icon in top right-hand corner to see if the message is pending for approval.
  • Make sure that when you send your message, you get the pop-up that says, "Your message has been sent," and shows how much you've been charged. If you don't get this pop-up, make sure you have enough funds on your account.
  • You can also click the horn icon if it turns orange to review any error messages.
Messages FAQs

How do I send a private message to an inmate?

  1. Log in to your GettingOut account
  2. Select the "Message" tab
  3. Click on "Send new message"

How long can my message be?

Messages can be up to 300 characters long, including punctuation. There's a helpful character countdown feature at the bottom of your drafted message.

Where do I find the message an inmate says they sent me?

Log in to your GettingOut account and look under the "Message" or "News" tab.

PLEASE NOTE: The Douglas County Jail DOES NOT USE for visitation services. You will need to register via this website for visitations.


Visitation Rules
  • Dress Code
  • In an effort to maintain a family friendly atmosphere, we ask that you familiarize yourself with and follow the dress code when coming to visitation. Anyone violating the dress code will be asked to correct the problem or leave. Repeated violations will result in loss of visitation privileges. Your cooperation is appreciated and will ensure that your visit is not delayed.
    • No low cut shirts
    • No short-shorts (shorts should extend past the fingertips when arms are extended by your side)
    • No spandex or form fitting clothing
    • Pants should be worn at the waist
    • No clothing with obscene or vulgar images or writing

In order to visit inmates at the Douglas County Jail, you MUST REGISTER ONLINE 24 hours in advance of when you would like to visit.

Visits are scheduled during the following blocks:

  • 8:00am - 11:30am
  • 1:00pm - 5:20pm
  • 7:40pm - 8:20pm

We no longer permit visits without an online registration.

Log on to the visitation site to register. If you have not completed online registration you will not be permitted a visit. Click here for our visitation site.

Additionally, we have two telephone lines for reaching the Visitation Officers:

678-486-1273 and 770-920-4917.

A New Way to Visit

The Douglas County Jail is pleased to announce that there is a new way for friends and family to visit a loved one at our facility. Starting now, visitors can use their computer to visit from the comfort of their own home or office. There is a minimal cost for the visit; $7.50 for a 30 minute visit or $25 for a one hour attorney visit. Visitors will still be required to register prior to the visit and run a simple test to ensure that their computer hardware is compatible. Anyone interested in accessing this new feature should log into IP Web Visitor at this URL

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Douglas County Sheriff's Office
8470 Earl D. Lee Blvd. • Douglasville, GA 30134
Phone: (770) 942-2121
Toll-Free: (888) 232-1587


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